Effective Date: 28 July 2026
This Privacy & Cookie Policy explains how the Company collects, uses, discloses, stores, and protects personal information when individuals access or use the Platform and any related learning support services.
We respect the privacy of our users and are committed to handling personal information responsibly, transparently, and in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy laws, including those of Quebec, Alberta, and British Columbia.
For the purposes of this Policy, “personal information” means information about an identifiable individual. Depending on the circumstances, information may identify someone directly or when combined with other available information.
By accessing or using the Platform, you acknowledge that your personal information may be processed as described in this Policy. Where Canadian law requires express or meaningful consent, such consent will be obtained before the relevant processing occurs.
If you do not agree with this Policy, you should discontinue use of the Platform.
1. Information We Collect
The Company is responsible for personal information under its control and maintains internal privacy practices designed to ensure compliance with applicable legal obligations.
We implement reasonable administrative, technical, and organizational safeguards intended to protect personal information throughout its lifecycle. Access to personal information is limited to individuals who require it to provide services, administer the Platform, maintain security, respond to inquiries, or meet legal obligations.
We also maintain procedures for receiving and responding to privacy-related questions, complaints, and requests. Every inquiry is reviewed appropriately and addressed within a reasonable period.
The information we collect depends on how you interact with the Platform.
1.1. Information You Provide
You may voluntarily provide information such as:
- your name;
- email address;
- telephone number;
- communications with our support team;
- materials or documents you choose to upload; and
- any additional information you submit while requesting services.
Please avoid including unnecessary sensitive personal information in uploaded materials whenever possible.
1.2. Information Collected Automatically
When you visit the Platform, certain technical information may be collected automatically, including:
- IP address;
- browser type;
- operating system;
- device information;
- language preferences;
- pages viewed;
- referring websites;
- dates and times of access; and
- general usage information.
This information helps us maintain security, improve performance, and better understand how the Platform is used.
We collect only the information reasonably necessary to operate the Platform and provide requested services.
1.3. Transaction Information
Where services require payment, we may receive information relating to transactions, including payment status, invoices, request references, and billing records.
Complete payment card information is processed directly by independent payment providers. We do not store full credit card or banking credentials.
2. How We Use Personal Information
Personal information is used only for legitimate business purposes that are appropriate in the circumstances.
Depending on your interaction with the Platform, we may use personal information to:
- provide requested learning support services;
- communicate regarding inquiries or service requests;
- process payments and maintain transaction records;
- facilitate communication with tutors;
- respond to customer support requests;
- improve Platform functionality;
- monitor security and prevent fraud;
- investigate complaints;
- comply with legal and regulatory obligations; and
- maintain business records where required by law.
We may also use aggregated or anonymized information for statistical analysis, operational planning, and service improvement. Such information does not identify individual users.
Where consent is required for optional processing activities, including certain analytics or marketing activities, appropriate consent mechanisms will be provided.
3. Disclosure of Information
Where necessary to provide requested services, personal information may be shared with Tutors engaged through the Platform. They receive only the information reasonably required to perform the requested service and are expected to protect confidential information appropriately.
We may also share information with trusted third-party service providers that assist with payment processing, website hosting, cloud storage, communications, technical support, analytics, and cybersecurity. These providers may process information only for authorized purposes and are expected to implement appropriate privacy and security measures.
Personal information may also be disclosed where required or authorized by applicable law, including in response to regulatory requests, law enforcement investigations, or other legal processes.
4. Cookies and Similar Technologies
The Platform uses cookies and comparable technologies to improve functionality, maintain security, understand website performance, and enhance the user experience.
Cookies are small text files stored on your device when visiting a website. We may also use similar technologies such as web beacons, pixels, local storage, software development kits (SDKs), and analytics identifiers.
These technologies may collect information including IP address, browser and device information, operating system, session activity, pages visited, referring websites, browsing behaviour, and general interaction with Platform features.
Some information collected through cookies may constitute personal information under Canadian privacy legislation.
We use cookies for purposes including operating and securing the Platform, maintaining user sessions, preventing fraud and unauthorized access, monitoring technical performance, analyzing website usage, improving our services, and supporting marketing activities where legally permitted and consent has been obtained.
Essential cookies necessary for the operation and security of the Platform may be used without separate consent where permitted by applicable law. Non-essential analytics or marketing cookies will only be used where required consent has been obtained.
Users may manage cookie preferences through browser settings or available cookie preference tools. Disabling certain cookies may reduce functionality or affect portions of the Platform.
5. Marketing Communications
We may send service-related communications that are necessary to provide the requested services, including confirmations, payment notifications, support responses, updates regarding service delivery, and other operational messages. These communications are not promotional in nature.
Where we send promotional emails or other commercial electronic messages to individuals in Canada, we do so in accordance with Canada’s Anti-Spam Legislation (CASL). Marketing communications are sent only where permitted by law or with the required consent.
You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the message or by contacting us directly. Opting out of promotional communications will not affect essential service-related communications.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, comply with legal obligations, resolve disputes, maintain business records, and protect our legitimate interests.
Retention periods vary depending on the type of information and the purpose for which it is processed. Service records, communications, materials, and transaction information may be retained while our relationship with you continues and for a reasonable period afterwards where required for legal, operational, or compliance purposes.
Financial and accounting records may be retained for longer periods where required by applicable taxation, accounting, or regulatory requirements.
When personal information is no longer required, it will be securely deleted, anonymized, or otherwise irreversibly de-identified using methods appropriate to the sensitivity of the information.
Cookies may be either session-based or persistent. Session cookies are generally removed when your browser is closed, while persistent cookies remain on your device for a limited period depending on their purpose. Cookie retention periods are reviewed periodically and are kept only for as long as reasonably necessary.
7. Security Measures
We maintain reasonable physical, administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. These safeguards may include access controls, encryption where appropriate, secure hosting environments, authentication procedures, monitoring systems, staff training, contractual confidentiality obligations, and regular security reviews.
Although we take reasonable steps to protect personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security. Where required by applicable Canadian law, we will notify the appropriate privacy authorities and affected individuals of eligible breaches that create a real risk of significant harm.
8. International Processing
To operate the Platform and provide our services, personal information may be processed or stored by service providers located outside your province or Canada, including in jurisdictions where privacy laws may differ from those applicable in your place of residence. When personal information is transferred to third-party service providers, we take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are implemented to protect the information. By using the Platform, you acknowledge that personal information may be transferred to and processed in other jurisdictions where it may be subject to the lawful access requirements of local authorities.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete personal information;
- receive information about how your personal information has been collected, used, or disclosed;
- withdraw consent where processing is based on consent, subject to legal or contractual restrictions;
- request information regarding our privacy practices; and
- submit a privacy-related complaint.
We will respond to requests within the timeframes required by applicable legislation. Before responding, we may request information necessary to verify your identity.
10. Children and Minors
Our services are intended for adults and individuals who are legally capable of providing valid consent under applicable law. Where consent from a parent, guardian, or other authorized representative is required, such authorization must be obtained before personal information is provided. If we become aware that personal information has been collected without the legally required consent, we may take appropriate steps to remove the information or restrict access to the relevant services.
11. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in applicable legislation, regulatory guidance, technology, business practices, or the services we provide. The revised version will be published on this page together with the updated effective date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Policy.
13. Contact Us
If you have questions about this Privacy & Cookie Policy or wish to make a request regarding your privacy rights, please contact us:
📧 Email: [email protected]
🌐 Website: https://yourstudycrew.com