Effective Date: 28 July 2026
These Terms and Conditions (“Terms”) set out the rules governing your access to and use of this website (“Platform”), including the learning support services, communications, content, and other features available through the Platform. These Terms form a legally binding agreement between you (“User”) and the Company regarding your use of the Platform and any Services obtained through it.
By accessing or using the Platform, requesting Services, or otherwise interacting with the Company, you confirm that you have read, understood, and agree to comply with these Terms. If you do not accept these Terms, you must discontinue use of the Platform and refrain from purchasing any Services.
1. Company Information
The Company provides online learning support and guidance services to Canadian learners and other international Users through a digital platform.
The Platform operates as an intermediary that connects Users with qualified independent Tutors who provide learning support, guidance, editorial services, and other related services.
Any reference to Canadian dollars (CAD) is made solely for the convenience of Canadian Users. Displaying prices in Canadian currency does not create a Canadian legal presence, permanent establishment, tax residency, or other regulatory status for the Company.
2. Purpose of the Platform and Acceptable Use
The Platform exists exclusively to provide learning support intended to improve understanding, and help Users in developing their own skills.
Services available through the Platform may include tutoring, explanations of concepts, proofreading, editing, citation guidance, research support, feedback, data interpretation, and similar resources. All materials, examples, explanations, and guidance supplied through the Platform are intended solely as reference materials, instructional examples, or learning aids.
Users remain fully responsible for ensuring that any use of the Services complies with the policies of their professional body, institution, employer, or other relevant organization, together with all applicable Canadian laws and regulations.
Users agree that they will not provide false, misleading, or incomplete information when requesting Services, upload or transmit unlawful, abusive, or fraudulent content, misuse the Platform in any manner that could damage the rights or interests of the Company, Tutors, or other Users.
3. Services
The Platform provides access to learning support and guidance delivered by independent Tutors with relevant professional experience. Tutors are not employees of the Company. They independently determine the methods, approaches, explanations, and educational techniques used when providing learning support, while complying with applicable legal requirements and the Platform’s quality expectations.
Available Services may include, among other things, tutoring and subject-specific guidance, explanations of concepts, help in editing and proofreading, citation and referencing guidance, research support, data analysis support, feedback, and study strategies. The precise scope, format, pricing, complexity, and delivery schedule of each Service depends upon the User’s instructions, the availability of a suitable Tutor, and the nature of the requested support.
The Company will make reasonable efforts to match each User with an appropriately qualified Tutor. However, the Company does not guarantee that a particular Tutor will always be available or that a specific request can be accepted.
Users are responsible for providing complete, accurate, and timely instructions together with any materials reasonably required for the requested Service. Delays caused by incomplete information, missing files, contradictory instructions, or late responses from the User may affect delivery times. The Company may request clarification before commencing or continuing work if additional information is required to perform the requested Service appropriately.
Users remain solely responsible for reviewing all materials they receive, evaluating learning support or advice they receive, verifying factual accuracy where appropriate, and determining how any guidance will be used. The User also warrants that any materials submitted through the Platform may legally be shared with the Company and the selected Tutor and do not infringe privacy rights, contractual restrictions, or other legal rights protected under Canadian law, including the Copyright Act (R.S.C., 1985, c. C-42) and the Competition Act (R.S.C., 1985, c. C-34).
4. Intellectual Property
Unless expressly stated otherwise, all intellectual property rights associated with the Platform, including its design, layout, branding, graphics, text, software, logos, databases, templates, materials, and other content, belong to the Company, its licensors, or the applicable rights holder and are protected by applicable intellectual property laws.
Subject to these Terms and full payment of all applicable fees, the User receives a limited, non-exclusive, non-transferable, and revocable licence to use any materials or Products provided through the Platform solely for personal purposes.
Users retain ownership of the original documents, information, or materials they submit through the Platform. By providing such materials, the User confirms that they possess all necessary rights, permissions, or licences required to share them with the Company and the Tutor for the purpose of providing the requested Services.
The User further represents and warrants that submitted materials do not violate copyright, trademark rights, confidentiality obligations, privacy rights, contractual restrictions, or other legal rights recognized under applicable Canadian law.
The Company does not claim ownership of User-submitted content. However, the User grants the Company and the Tutor a limited licence to access, store, reproduce, and use the submitted materials solely for providing the requested Services.
5. Delivery of Services
Work on a request will generally begin only after all required conditions have been satisfied, including confirmation of full payment, receipt of complete instructions, submission of all necessary files and supporting materials, and clarification of any outstanding questions relating to the request.
Where instructions are incomplete, inconsistent, unclear, or otherwise insufficient to allow the requested Service to be performed, the Company may delay commencement until the required information has been received.
If the User indicates that additional materials will be provided after payment, the applicable delivery timeline may begin only once those materials have been received.
Estimated delivery times are provided in good faith and are based on the information available when the request is accepted. Delivery schedules may be adjusted where reasonably necessary due to changes requested by the User, the complexity of the request, technical issues, unforeseen circumstances, or other factors beyond the Company’s reasonable control.
A Service will be considered delivered once it is provided according to the accepted request requirements or made available through an agreed communication channel. The User is responsible for providing accurate contact information and monitoring agreed communication channels used for delivery. The Company is not responsible for delays or failures resulting from incorrect contact details, spam filters, internet outages, device failures, software incompatibility, or circumstances outside its reasonable control.
6. Fees and Payment
All prices displayed on the Platform are shown in Canadian dollars (CAD) unless another currency is expressly indicated. Before payment is completed, the User will be provided with information regarding the applicable fees, the total amount payable, and any additional charges that may apply.
The Company makes reasonable efforts to ensure that all pricing information is accurate. However, obvious pricing errors, technical malfunctions, system failures, or manifest calculation mistakes may be corrected before a request is accepted.
Full payment is required before Services begin. The total amount paid by the User may include compensation payable to the Tutor together with the Company’s service fee for operating the Platform and facilitating the support provided. If payment has been successfully processed but the Company is unable to provide the requested Service, the User will generally receive a full refund.
Payments may be processed by independent third-party payment providers. The Company does not control their systems and is not responsible for payment processing delays, banking interruptions, declined transactions, currency conversion fees, or other issues arising from third-party financial institutions.
Where required by applicable law, taxes such as the Goods and Services Tax (GST), Harmonized Sales Tax (HST), Provincial Sales Tax (PST), or other mandatory governmental charges may be added to the purchase price. Any applicable taxes that the Company is legally required to collect will be disclosed before payment is finalized whenever reasonably practicable.
7. Refund Policy
The Company aims to resolve concerns through communication, clarification, correction, or reasonable revisions before determining whether a refund is appropriate.
Refund eligibility will depend upon the circumstances of each request, the extent of Services already provided, and applicable consumer protection legislation.
A User may qualify for a full or partial refund where, for example, the Company is unable to provide the purchased Service, duplicate or incorrect payments have been processed, the requested Service cannot reasonably be completed through no fault of the User, or the provided Service differs from the agreed instructions and the issue cannot reasonably be corrected.
Refund requests should generally be submitted within fourteen (14) calendar days following delivery of the Service unless a different period is expressly communicated.
To request a refund, the User should contact the Company’s support team using email ([email protected]) and provide sufficient information to allow the request to be reviewed, including contact details, payment information where available, a description of the concern, and any relevant supporting documentation.
If a request is cancelled before a Tutor has been selected or before Services have commenced, the User will normally be eligible for a larger refund than would be available after work on the request has begun.
Once Services have started, any refund may be reduced to reflect Services already provided, Tutor time reserved or performed, administrative costs, payment processing charges, and the value of Services already received.
Refunds may be refused or reduced where the issue results primarily from incomplete, inaccurate, misleading, or contradictory instructions provided by the User, changes to the original request after work has commenced, failure to provide requested clarification within a reasonable time, or circumstances beyond the Company’s reasonable control. Where a User disagrees with a refund decision, they may request an additional review by submitting further information that may assist in reassessing the request.
Approved refunds will ordinarily be processed using the original payment method unless another method is required by law or agreed upon by both parties.
Nothing contained in this Refund Policy limits or excludes any mandatory consumer rights or remedies that cannot legally be waived under applicable Canadian federal or provincial consumer protection legislation.
8. Privacy and Data Protection
The Company recognizes the importance of protecting personal information and is committed to handling personal data responsibly and in accordance with applicable privacy laws.
Personal information may be collected, used, stored, disclosed, and otherwise processed only to the extent reasonably necessary to provide the requested Services, communicate with Users regarding their requests, process payments, verify transactions, improve the operation of the Platform, maintain security, comply with legal or regulatory obligations, and resolve disputes or enforce these Terms.
The Company’s collection and handling of personal information are governed by its Privacy Policy, which forms an important part of the User’s relationship with the Platform. Users are encouraged to review the Privacy Policy before using the Services.
Where applicable, personal information will be processed in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial private-sector privacy legislation, and relevant data protection laws that may apply to the Company.
The Company implements reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.
Users are responsible for maintaining the confidentiality of any information they choose to share through the Platform and should avoid submitting unnecessary sensitive personal information unless it is directly relevant to the requested Service.
9. Third-Party Services
The Platform may integrate with or provide access to third-party services, including payment processors, communication platforms, cloud hosting providers, document-sharing services, or other external websites.
These third-party services are offered solely for convenience and may be governed by their own terms of use and privacy policies.
The Company does not own, operate, or control third-party websites or services and makes no representation regarding their availability, security, accuracy, reliability, or suitability for any particular purpose.
Any interaction between a User and a third-party provider occurs solely between those parties. To the fullest extent permitted by applicable law, the Company shall not be responsible for losses, damages, delays, or other consequences arising from the acts, omissions, products, services, policies, or practices of third parties.
Users are encouraged to review the terms and privacy practices of any third-party service they choose to access through links available on the Platform.
10. Disclaimers and Limitation of Liability
The Platform and all Services are provided on an “as available” and “as is” basis, subject to any rights, guarantees, conditions, or warranties that cannot lawfully be excluded under applicable law.
The Company makes reasonable efforts to maintain the availability and reliability of the Platform but does not warrant that access will always be uninterrupted, error-free, secure, or free from viruses, malware, or other harmful components.
Learning support and guidance, tutoring, feedback, editing, explanations, and other activities involve professional judgment and may reasonably differ between Tutors, institutions, disciplines, reviewers, or professional organizations.
Users acknowledge that the value of learning support depends substantially upon their own effort, independent learning, application of the guidance provided, and compliance with the institutional policies. To the fullest extent permitted by applicable law, the Company shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of the Platform or Services.
Nothing in these Terms excludes, limits, or restricts any liability that cannot legally be excluded or limited under applicable Canadian law, including mandatory consumer rights and statutory protections.
11. Governing Law
These Terms and any dispute arising from or relating to the Platform or the Services shall be governed by and interpreted in accordance with the laws applicable in Canada, without regard to conflict of law principles.
Nothing contained in these Terms is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable federal or provincial legislation, including consumer protection laws that apply within the User’s province or territory of residence where such rights cannot legally be excluded.
12. Changes to These Terms
The Company may update, revise, or replace these Terms from time to time to reflect changes in applicable laws, regulatory requirements, business operations, Platform functionality, or the Services offered. The latest version of these Terms will always be published on the Platform together with the date on which the revisions become effective. Users are encouraged to review these Terms periodically to remain informed of any changes. Continued access to or use of the Platform after revised Terms become effective constitutes acceptance of the updated Terms.
13. Contact Information
Questions regarding these Terms, the Services, complaints, refund requests, or other legal inquiries may be submitted using the contact information provided on the Platform:
📧 Email: [email protected]
🌐 Website: https://yourstudycrew.com